.png "Salwardunia.com")
FAQ
Frequently Asked Questions (FAQ) – SalwarDunia.com
Find answers to the most common questions about orders, sizing, shipping, payments, and more.
At SalwarDunia.com, we aim to provide a smooth and transparent shopping experience for customers worldwide.
🛍️ Orders & Products
Q1. What products do you offer?
We offer a wide range of Indian ethnic wear including salwar suits, Anarkali suits, sarees, lehengas, kurtis, gowns, and more — suitable for weddings, festivals, and daily wear.
Q2. Are your products ready-to-wear?
Yes, most of our collection is ready-to-wear. We also offer semi-stitched and customization options for select products.
Q3. Do you provide bulk orders or reseller options?
Yes, we support both individual and bulk orders. Resellers and boutique owners are welcome to contact us for special pricing.
📏 Size & Fit
Q4. How do I choose the right size?
We provide standard size options (S to 3XL) along with free-size products. You can refer to our Size Guide for accurate measurements.
Q5. Do you offer customization or alteration?
Yes, select products can be customized or altered for better fitting. Contact us before placing your order for details.
🚚 Shipping & Delivery
Q6. Do you offer worldwide shipping?
Yes, we ship globally including USA, UK, Canada, Australia, Middle East, and more.
Q7. How long does delivery take?
- India: 5–8 business days
- International: 10–20 business days (depending on location & customs)
Q8. How can I track my order?
Once your order is shipped, you will receive tracking details via email or message.
Q9. Will I have to pay customs duties or taxes?
Yes, international orders may be subject to customs duties, VAT, or import taxes as per your country’s regulations.
💳 Payments
Q10. What payment methods do you accept?
We accept secure online payments via trusted payment gateways. Cash on Delivery (COD) is available in India for eligible orders.
🔁 Returns & Exchanges
Q11. What is your return or exchange policy?
We accept returns or exchanges only in cases of damaged, defective, or incorrect products received.
Q12. How can I request a return or exchange?
You must contact us within 48 hours of delivery with proper proof (such as an unboxing video).
Q13. Do you offer refunds?
We generally provide replacement or store credit. Refunds are offered only in exceptional cases.
📦 Order Support
Q14. What if I receive a damaged or wrong product?
Please contact us immediately with an unboxing video. We will review and provide a suitable resolution.
Q15. Can I cancel my order?
Orders can be canceled only before they are processed or dispatched.
📞 Support & Contact
Q16. How can I contact SalwarDunia?
You can reach us via email or WhatsApp for quick assistance.
Q17. What is your response time?
We typically respond within 24–48 business hours.
🌍 Global Customers
Q18. Do you serve international customers?
Yes, we proudly serve customers worldwide, especially in the USA, UK, Canada, Australia, and more.
🔐 Privacy & Security
Q19. Is my personal information safe?
Yes, we use secure systems and trusted payment gateways to protect your data.
✨ Still Have Questions?
If your question is not listed above, feel free to contact our support team. We’re always happy to help.