Return & Exchange Policy

Effective Date: 1st July 2013
Last Updated: 1st July 2025

At SalwarDunia.com, your satisfaction is our priority. We value your trust and strive to ensure that every product you receive meets your expectations. However, due to the nature of ethnic clothing and custom-stitched outfits, certain limitations apply.

✅ What Can Be Returned or Exchanged?

We accept return or exchange only in the following cases:

Wrong Product Delivered – Item received is completely different from what was ordered.
Damaged or Defective Product – Product received is torn, stained, or visibly damaged.
Missing Items – A part of your order is missing (e.g., dupatta not included).
Wrong Size Dispatched – If you receive a different size than what you ordered.

❌ What Cannot Be Returned or Exchanged?

We do not accept returns or exchanges in the following situations:

Change of mind or dislike after purchase
Minor color variation (due to lighting, screen resolution, or photography)
Incorrect size ordered by the customer
Custom-stitched or altered garments
Sale or clearance items
Products returned without original tags, packaging, or signs of wear

📸 Mandatory Unboxing Video / Proof Required

For any claims of damage, wrong item, or missing parts, a clear unboxing video is mandatory at the time of parcel opening. This is required to validate your claim and to ensure fairness to both parties.

🕒 Return Request Timeline

Any return/exchange request must be raised within 24 hours of delivery.
After 24 hours, no claims will be entertained under any condition.

To raise a request, contact us via:
📧 salwardunia@gmail.com or
📱 WhatsApp: +91 9166442829

🔁 Exchange or Store Credit

If your return is approved:

You can choose a replacement product (same or similar value), or
Request a store credit that can be used for future purchases (valid for 6 months)

📝 Refunds to original payment mode are not available.

🚚 Return Shipping Guidelines

For eligible returns, the product must be sent back within 5 days of approval.
Customers are responsible for return shipping costs.
We recommend using a trackable courier service and safely packaging the product.

🌍 International Orders – Special Note

Due to high shipping costs and customs regulations, we do not accept returns or exchanges for international orders, unless there’s a major defect or shipping error from our side.

📦 Important Packaging Condition

Returned items must be:

Unused and unworn
With original tags and packaging
Without any perfume/smell/stains
In resellable condition

📌 Final Decision

SalwarDunia reserves the right to approve or reject return/exchange claims based on the evidence provided. Our decision will be final in all return-related matters.

🙏 Thank You

Thank you for understanding and supporting our handcrafted ethnic wear business. We stand by our commitment to deliver quality, and we’re here to support you in every step of your ethnic fashion journey.