We offer `14 Days Returns.
We take great pride in our reputation for quality and excellent value.
You are Liable to Get a Full Refund of Money in Case:
- We have shipped a wrong product:
- There is a manufacturing defect:
- The merchandise has been damaged during transportation:
All you need to do is to inform us within 24 hours of receiving the parcel, you can either call / whats app/ viber @+91 9166442829, OR mail us to our Customer Support at firstname.lastname@example.org and courier us the parcel with tracking number which needs to reach us within 14 days of informing us.
Item received in damaged condition / manufacturing defect or wrong item -
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receiving of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we’ll give you instructions on how to proceed so that we may replace the item as quickly as possible.
♦ We will express ship a replacement item at the earliest possible with no extra shipping cost to you
♦ If the original ordered item is no longer possible then we will request you to choose an alternate item.
♦ If you do not want any alternate item then we will refund you in full with no deduction whatsoever, or any other amicable solution as mutually agreed with customer.
Here are some important & helpful guidelines on Returns -
♦ Always email us first if you have a problem on email@example.com OR call/ whats app/ Viber us @ +91 9166442829
♦ Always be sure to report your problem within 24 hours of receiving the item in question
→ Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
→ Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
→ Always return your items using registered courier who provide proof of delivery.
→ Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
→ Please return within 14 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you If received with Parcel.
→ We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
→ As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through reliable courier agencies only and forward the tracking details to us and keep the airway bill till it gets delivered to us. It’s better to keep all the bills with you till the product is returned.
Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
We wish to clarify and ascertain that every customer who orders any outfit from Salwardunia.com is aware of this genuine problem.
For any complain / dissatisfaction with sizing and styling (ALL STITCHED ITEMS)
Stitched products cannot be returned any cost. But if there is any stitching issue then we will fix it for you at no extra cost.
If you do not have facilities of local alterations or do not have access to someone who can help you with alterations, we strongly suggest you to use our more safer measurement options, which will minimize any chances of error:-
- Buy unstitched items from us and get them tailored by your personal stylist or boutique.
- Try to choose as shown options to minimize errors.
- Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
- Send your best fitting garment as sample.
- Ask us to send you the dummy garment for the fittings & style approval before we start working on your original outfit or item.
If error is ours-
- We will do free alterations & modifications. We will bear the shipping charges for shipping back to you.
- Or send free replacement if not possible to repair. We will bear shipping charges
- If replacement is no longer available then we will request you to choose some other alternative item from our website.
- No refund can be issued under any circumstances.
- We will request the customer to ship back the item to us in India for alterations at our cost or arrange a pick up from their address and send them back after correction or if not possible to correct then ship replacement item with no extra cost to the customer.
If error is yours -
- Still we will do free alterations & modifications
- We are the only company to offer free alteration facility to our valued customers. No questions asked. In some rare cases when additional original fabric is no longer available then we might have to use matching color plain fabric for alteration.
- Customer will bear both ways shipping charges and in very rare cases cost of replacement fabric.
Not withstanding the above or any other provision, we are under no obligation to accept any returns or provide any replacements or exchange or store credit. We have sole discretion in deciding whether to accept the returns or not depending on the merit of the case.Item availability failure -In case of multiple goods being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items or if no alternate selection is desired by customer then she will be promptly refunded against the non-delivered goods or services along with their shipping charges.
Beads and sequins missing or coming off
We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequins and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in a few hours. you might lose some of them
You cannot return the goods on the grounds of color choice or handwork for any product, as once you order the product on the site you voluntarily confirm to its color and handwork details.
If you are getting Salwar Suit stitched or Anarkali Suit stitched or Blouse stitched or Lehengha stitched to your size than return is not possible in any case. Stitched products cannot be returned at any cost. But if there is any stitching issue then we will fix it for you at no extra cost. (Read Above in deatils)
You are not entitled to return the products over the issue of price or shipment cost as you are already confirming to them when finalizing the order.
Used products are not eligible for a return.
We don't refund the custom duties & taxes paid, if any
Money will be returned back once the products have been received by us in a stable and intact position (without any wear and tear) and passed by our Quality Department.
Cancelling an order:
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at firstname.lastname@example.org OR whats app/ viber at +91 9166442829
The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.
Your refund request will be processed in a maximum of 72 hours from the date we have confirmed to you that the return is acceptable. If you have used credits to pay for all or part of your order, these will be refunded to your account.